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Operating Hours
Office Support
Mon–Fri: 8am–6pm
Sat: 9am–2pm
Live Logistics
Deliveries: 24/7

FAQ
Knowledge Base
General
Triplii is a tech-enabled logistics and delivery marketplace designed to connect businesses and individuals with a flexible network of vehicles and drivers for efficient transport solutions. It offers real-time tracking, on-demand and scheduled deliveries, and tailored transport services — from furniture and appliance delivery to business stock transport, small moves, and same-day logistics — all built for the unique transport needs of the South African market.
Triplii serves major cities and surrounding areas across South Africa, including Johannesburg, Pretoria, Cape Town, and Durban. As more drivers join the platform, coverage continues to expand, making it easier to access reliable delivery services nationwide.
Deliveries can be booked directly through the Triplii website or mobile app. Users select the type of vehicle they need, specify pickup and drop-off locations, and choose a delivery timeframe. Once a driver accepts the job, you can track your delivery in real time until it reaches its destination.
For Customers
You can book a delivery through the Triplii mobile app or website. Simply enter your pickup and drop-off locations, select the type of vehicle you need, choose your preferred delivery time, and confirm your booking. A verified driver will accept your request, and you’ll be able to manage the delivery from start to finish.
Delivery costs depend on the vehicle type, distance, delivery timeframe, and any additional services you choose, such as white-glove handling or installation. Triplii provides transparent pricing upfront, so you’ll know the total cost before confirming your booking.
Yes. All drivers on Triplii are thoroughly verified and vetted before joining the platform. Vehicles are checked for roadworthiness, and drivers are rated by previous customers to ensure safety, reliability, and professional service.
Absolutely. Triplii offers real-time tracking through the app or website, so you can see exactly where your delivery is and receive updates from pickup to drop-off. You can also communicate directly with your driver if needed.
Triplii can transport a wide range of goods, including: Furniture and appliances, Business stock and inventory, Parcels and packages, Small household moves or personal items, Fragile or high-value goods, Event equipment or exhibition materials.
For Drivers
Any individual who owns a bakkie, van, or truck and meets Triplii’s vehicle and safety standards can join the platform. Drivers must pass verification checks, including identity confirmation, vehicle inspection, and compliance with local road regulations.
Drivers receive payments directly into their registered bank account through the Triplii platform. Payouts are processed on a regular schedule, and all transactions are cashless for convenience and security.
Yes. Triplii gives drivers full control to accept or decline delivery requests. You can pick jobs that fit your schedule, location, and vehicle type, allowing flexibility and better earnings management.
Once all required documents and vehicle information are submitted, verification typically takes a few business days. This ensures that only qualified drivers join the platform, keeping customers and goods safe.
Safety & Payments
All payments are securely processed through Triplii’s digital platform, and earnings are automatically recorded and tracked for transparency.
Triplii has a dedicated support team to assist drivers and customers if issues arise. Certain deliveries may include optional insurance coverage, depending on the service type, to provide additional protection for goods in transit.